Privacy Policy

This Privacy Policy explains how HC Bike Tours collects, uses, and protects personal information when you use our website.

This website is operated by HC Bike Tours SIA (Reg No: 40103712659) and HC Bike Tours SL (Reg No: ESB09904475). Throughout this policy, the terms “we”, “us”, or “our” refer to HC Bike Tours.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

Last updated: March 2026

Contents

• Information We Collect
• How We Use Your Information
• Payment Processing
• Cookies
• Sharing of Information
• Data Security
• Your Rights (GDPR)
• Links to Other Websites
• Contact Information

1. Information We Collect

We may collect personal information when you interact with our website, including when you:

• submit a contact form
• book tours or services
• rent bicycles
• purchase products through our webshop
• subscribe to newsletters or request information

The personal information collected may include:

• name
• email address
• telephone number
• billing or shipping address
• order or booking details

We may also collect technical information automatically, such as:

• IP address
• browser type
• pages visited
• date and time of access

2. How We Use Your Information

We use the information collected for the following purposes:

• to process bookings and orders
• to provide customer support
• to communicate with customers regarding services or purchases
• to improve our website and services
• to comply with legal obligations

3. Payment Processing

Payments made through our website may be processed by secure third-party payment providers such as Redsys or other authorized payment gateways.

HC Bike Tours does not store full credit card information. Payment data is processed securely by the payment provider in accordance with applicable security standards.

4. Cookies

This website uses cookies to improve user experience and analyze website traffic.

Cookies are small text files stored on your device when you visit a website. They help websites function correctly and provide information to website owners.

You can configure your browser settings to refuse cookies or notify you when cookies are being used. However, some parts of the website may not function properly without cookies.

5. Sharing of Information

We do not sell or rent personal information to third parties.

However, we may share information with trusted service providers who assist us in operating our website or delivering services, including:

• payment processors
• shipping providers
• website hosting providers

Information may also be disclosed if required by law or legal process.

6. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Your Rights (GDPR)

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you may have the right to:

• request access to your personal data
• request correction of inaccurate information
• request deletion of your data
• object to certain processing of your data
• request restriction of data processing

If you wish to exercise any of these rights, please contact us using the contact information provided below.

8. Links to Other Websites

This website may contain links to external websites that are not operated by HC Bike Tours. We are not responsible for the content or privacy practices of such websites.

9. Contact Information

If you have any questions regarding this Privacy Policy or how your personal information is handled, you may contact us at:

Email: info@hcbiketours.com